General Online Terms and Conditions
- Use of the Website
To register with Whittard Vietnam on whittard.vn and purchase goods from our website you must be over eighteen years of age. You must ensure that the details provided by you on registration or at any time are correct and complete. You must inform us immediately of any changes to the information that you provided when registering by updating your personal details. You must give us your real name, address, phone number, email address and any other details that we may require to process your order.
We reserve the right to:
- Decline a new customer registration or suspend a customer’s account at any time and at our sole discretion.
- Whittard Vietnam reserves the right, in our absolute discretion, to terminate your access to all or part of the services with or without notice.
- Whittard Vietnam reserves the right in our absolute discretion to discontinue the website or services, or any part thereof, at any time, with or without notice.
Trade – Vietnam market only
Please note this is a consumer website and all purchases are for personal consumption or for gifts only. For inquiries to purchase for hospitality outlets or corporates please contact us via our hotline +84 903 098 268.
Find out more about our Wholesale offering here.
Goods are subject to availability. Our acceptance of your offer to purchase our goods is subject to their availability. Our acknowledgement of order acceptance via the web or email is not a guarantee of delivery. If we are unable to deliver the goods which you have offered to purchase we will let you know as quickly as possible and a full refund will be given.
Orders that include sale items may be sent incomplete if certain sale lines are out of stock. Your payment will be refunded and you will be notified as above.
Products available on our website may not be available in all retail stores and vice versa.
- Purchase for Non-Domestic Use
We have selected our products on the basis that they will be used for domestic use only. Where you decide to use the products in the course of a business, we exclude (to the fullest extent permitted by law) those warranties and conditions relating to fitness for a particular purpose.
- Pricing, Description and Product Information
The prices which you must pay for the products that you order are set out on the website at the time you place your order (plus a delivery charge) except where we discover an error in the price of the products you have ordered. In this event, we will inform you as soon as possible after receiving your order and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled.
The prices quoted on this website apply only to products sold via this website. Where the same products are available in our stores or via other stockists different prices may apply.
All prices are shown in Vietnam Dong and include VAT.
Although we will take all reasonable care to ensure that all descriptions, details and prices of products appearing on the website are correct at the time when the information was inputted onto the system, the information appearing on this website at any time may not reflect the exact position at the moment you place an order.
Please be aware that the colours and appearance of our products may vary slightly from the way they appear on the screen and we cannot guarantee that your monitor screen will accurately reflect the colour of the product on delivery. All measurements and sizes are approximate, although we make every effort to ensure that they are as accurate as possible.
In order to keep our website as accurate and as up to date as reasonably possible, it may be necessary from time to time, to restrict access to the site in order to undertake necessary maintenance work. We will make every effort to ensure that any down time or restricted access is kept to a minimum.
- Placing an Order and Order Acceptance
The Order Acknowledgement email and order number are not an order confirmation or order acceptance from us. Acceptance of your order and the completion of the contract between you and us will take place on despatch to you of the products ordered unless we have notified you that we do not accept your order or you have cancelled it. Where items are despatched separately, our acceptance of the order in respect of each item takes place when that item is despatched. Our carrier will make every reasonable effort to contact you to make delivery, but if they are unable to do so then your order will be cancelled and payment refunded to you.
We take payment from your card at the time we receive your order, once we have checked your card details and stock availability. Payment must be made with a valid credit or debit card acceptable to us. The address at which the card is registered must be the same as your billing address. You can register a new payment card at any time, but the card associated with a given order cannot be changed once you have checked out.
To ensure that your credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases. By accepting these Terms and Conditions you consent to such checks being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. This is done only to confirm your identity, a credit check is not performed and your credit rating will be unaffected.
Store coupons or gift certificates issued in store are not redeemable online.
Please visit our Delivery & Returns page for the latest information on our delivery services.
- Cancellations and Returns
Please contact our Hotline for the latest information on our cancellations and returns policy.
- Refunds and Exchanges:
Please contact our Hotline for the latest information on Refunds and Exchanges policy.
- Promotions and Discounts
Promotions and Discounts on our Whittard.com are not valid in Whittard of Chelsea shops in Vietnam.
Promotions and Discounts on our Whittard.vn might not be valid in Whittard of Chelsea shops in Vietnam.
Please note that only one promotion can be used per order.
- Corporate Gifting
Should you have any enquiries and questions about Corporate Gifting, please contact the corporate sales team on +84 903 098 268.
- Outlet Stores
Please contact our Hotline +84 903 098 268 for the latest information on our outlet stores in Vietnam.
- Intellectual Property and Copyright
The content of the whittard.vn Website is protected by copyright, trademarks, database and other intellectual property rights. You may retrieve and display the content of the Website on a computer screen, store such content in electronic form on disk (but not any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the Website without written permission from World Finest Foods and Whittard of Chelsea.
This Website and the Retail Sites and any software are provided on an “AS IS” basis, without warranties of any kind, either express or implied, including, without limitation, implied warranties of merchantability, fitness for a particular purpose or non-infringement.
You agree to indemnify and hold Whittard of Chelsea harmless from all liabilities, claims and expenses that arise out of the content you submit, post or transmit via Whittard of Chelsea’s Websites, or from your use/misuse of the Websites or the use/misuse by any person for whom you are responsible or from your violation of the Terms and Conditions.
- Governing Law
The contract between you and our company (World Finest Foods) under which you have made your purchases it is agreed shall be governed by and interpreted in accordance with Vietnam law, and the Vietnam courts shall have jurisdiction to resolve any disputes between us. This does not affect your statutory rights.
- Company Details
World Finest Foods Co. Ltd – No. 222 Trung Kinh Street, Yen Hoa Ward, Cau Giay District, Ha Noi.