Our Delivery Promise

When ordering from Whittard of Chelsea we will give you an estimated delivery period, this is our delivery promise to you. If for any reason we are unable to meet this promise, we will ensure we keep you up to date with your order and will provide you with a new estimated date of delivery as soon as we can.

Delivery and returns:

How much is delivery?

We apply VND20’000 for deliveries in particular districts in Hanoi, Danang and Hochiminh City. Deliveries to other districts, cities and provinces will be applied delivery fee following the actual shipping details.
List of districts that we apply VND20’000 shipping fee:
Hanoi: Ba Dinh, Hoan Kiem, Dong Da, Thanh Xuan, Cau Giay, Hoang Mai, Hai Ba Trung, Tay Ho
Hochiminh City: District 1, 2, 3, 4, 5, 6, 10, 11, Tan Binh, Tan Phu, Phu Nhuan, Binh Thanh, Go Vap.
Danang City: districts of the inner city and Son Tra.

Do you offer free delivery?

We don’t offer free delivery.

When can I expect delivery?

Delivery in Hanoi, Danang City and Hochiminh City: within 1-2 days.
Delivery in other cities or provinces: 3-10 days.

How can I track my order?

If you have any queries to track your order, you can contact our customer service team for further information.

Can I return my order?

We don’t accept returning products.

Can I exchange an item?

We don’t accept exchanging items.

Do you ship outside of Vietnam?

We only deliver in Vietnam.

Need further help?

If you still have questions regarding a return, get in touch with our customer service team.